Terms & Conditions

TAILOR HOUSE TERMS OF SERVICE

These Terms and Conditions (“Terms”) constitute the entire understanding and agreement between the Client (“the Client”) and Tailor House relating to the purchase of the garment alterations described on the invoice (the “Services”) and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto.

All alterations agreements are final.

BOOKING POLICIES

Appointment fees. Appointments are complimentary for clients who leave their garments with us the same day. No shows and late cancellations will incur a $30 fee ($50 for wedding dress fittings). A valid credit card is required to book a fitting with Tailor House

WEDDING DRESS & GENERAL GARMENT ALTERATIONS

Deposits and Invoicing. We include all alteration costs at the time of the fitting. Payment is due and payable prior to service. For wedding dress fittings, fifty percent (50%) of the base quote is due as a non-refundable deposit (a saved credit card on file is necessary until the process is over). All other altered garments services are billed and collected prior to service. A breakdown of costs can be provided if requested. Dry cleaning, steaming, and pressing are separate services that are not included in base tailoring services. The base quote is subject to change if the Client requests changes after the initial consultation (including those needed due to weight fluctuations or changes in shoes, wearing a belt, etc) or additional materials are required. The second half of the invoice is due at the final fitting or time of pickup. All alterations agreements are final. Any further alterations after the garment leaves the final fitting is charged at normal rate

Any changes in Client’s measurements after the first fitting which cause additional or different Services to be rendered are subject to additional charges. Any customization in the design of a garment, are based on the information provided at the time of Client’s initial request for such customization. Any changes in the design by the Client after this initial request are subject to additional charges. For wedding dresses, clients who come more than 3 months before their weddings do so at their own understanding that Tailor House cannot control for changes in fit due to body fluctuations after the final fitting is over.

Fittings, Acceptance. Tailor House will begin to perform the Services upon receiving payment. Services provided are based on the measurements provided at the time of the Client’s first fitting. Any measurements set forth on the invoice shall be conclusive evidence of the Client’s measurements at the time of the first fitting. Tailor House cannot be held responsible for wedding dresses, dresses, tuxedo’s, suits, jackets, coats, pants, shorts, etc that do not fit properly due to weight loss or gain, pregnancy, surgery, failure to wear the same shoes or undergarments from the first fitting, etc.

Any cancellations or reschedules of second, third, or final fittings made within 48 hours are subject to a $50 appointment fee.

All concerns or complaints are to be addressed with Tailor House during the fitting process and before the final fitting. In the event of a disagreement, any and all resolutions will be at the discretion and sole responsibility of Tailor House. Should the Client neglect to come for a scheduled fitting, Tailor House is not liable for the fit or finish work of the garment.

REFUNDS. All of our tailored garments are altered or made to your measurements and therefore cannot be refunded due to change of mind.

VOUCHERS. All vouchers are valid for a year from purchase date. The voucher must be presented when claiming and are non-refundable.

PICKUP, DELIVERY. All accounts must be paid in full before the Client’s garments can be released. If the Client would like another party to pick up the garment on their behalf, Tailor House must receive expressed permission and consent with that party’s name. Acceptance of and satisfaction with the Services shall automatically be deemed to have occurred upon the earlier of Client or surrogate receipt of garment.

Once the garments leave Tailor House’s possession, the store and the tailors are not held responsible for the garments. This includes, but is not limited to stains, wear and tear from celebrations, vacation transit, ceremony and/or reception, bustles falling out from being stepped on, etc.

IV. WARRANTY DISCLAIMER. The Client acknowledges Tailor House makes no guarantee as to the fit of any garments before or after services are performed. Unless otherwise expressly provided herein, all services are provided as-is, and Tailor House hereby disclaims any and all representations and warranties, express or implied, including without limitation the warranty of merchantability, fitness of a particular purpose.

V. LIMITATION OF LIABILITY. In no event will Tailor House be held liable for any indirect, incidental, special, punitive, consequential, exemplary or similar damages including without limitation, lost profits, loss of use, pain and suffering or mental anguish, related to or arising out of the Services provided. In no event will Tailor House be held liable for any direct damages related to or arising out of the services in excess of the price paid by the Client for the service which is the subject of the claim.

VI. FORCE MAJEURE. Any delay or failure in the performance by Tailor House shall be excused if and to the extent caused by the occurrence of a Force Majeure. Force Majeure shall mean a cause or event that is not reasonably caused by or under the control of Tailor House, including acts of God, fires, floods, explosions, riots, wars, hurricane, terrorism, vandalism, governmental acts, injunctions, labor strikes, and errors or omissions of a manufacturer or its distributor.

VII. RIGHT OF REFUSAL. Tailor House and/or their contracted seamstresses preserve the right to refuse alterations to any individual under any circumstances at any time.

The Client agrees to the Terms and Conditions outlined above, initiating the beginning of this alterations agreement.